T and S was in need of a better way to represent their company online. They had great service and excellent craftsmanship, but their existing website failed to communicate that message, and they didn’t have any social media presence.
To help them we built a new, easy to navigate, responsive WordPress website on the Genesis framework. Our goal was to convey their old school values in a modern way so prospective customers could find them. We took photos of Todd and Samai on the job site, capturing them as hard-working guys they are and enabling us to avoid the cheesy stock photography you see on most websites.
In addition to a new website, we set up profiles on key social media accounts to make it easy to reach customers where they are. Rounding out the infrastructure creation, we also created a custom video intro/outro and set up their smartphones so they could record updates and share them with the world within minutes.
With their new website and social media presence, Todd and Samai wanted to make sure it didn’t go unused and retained Workshed to manage their marketing. We work with them to create content like ‘how to‘ and informational videos about the services they offer.
When we expanded our company six months ago, we weren’t sure how we would end up positioning ourselves in the market when all was said and done. The truth is, we had two companies coming together: One of them known for web design and development, the other known as a production house with a couple big web sites under its belt. One thing became clear.
Neither identity was where we saw ourselves.
So how does a company who specializes in helping other companies position themselves in their own respective markets do that for their own business? We suddenly had in-house large- and- small- format printing capabilities, full-service video production, more than one designer and administrative staff. How would we communicate this to our current clients and also let the public know about this new super-powered agency in their midst?
First of all, it’s always much harder designing for oneself than it is designing for others. One becomes too close to the project to remain objective and analytical. Add to that, we suddenly had six new people who we wanted to have a say in the direction of the new company.
Suddenly, many questions began to surface.
Do we keep one name over the other? Combine them? A new name altogether? What about the logo? The colors? The fonts? The copy? Don’t we need a web site? Let’s face it, we had our work cut out for us and then some. There were people in Camp A, who wanted to remain Workshed Media and keep the old logo and tagline. Then there was Camp B, who wanted to reinvent everything, logo and all. And then there was Camp C—who were stuck in the middle. We had, on our hands, a proverbial branding midlife crisis.
Not to fear: remember, this is what we do for a living. It’s just, um, a little different when doing it for ourselves. After calming down, stepping back, and remembering our process, we enlisted a little help from our friends and clients. We were able to get back on track doing what we do best—reinventing our brand. After a series of interviews, meetings and documents being shuffled back and forth, we were able to hone in on how we want to be perceived, how our clients perceived us and how our clients actually wanted to see us. With this information, we were on our way to the next step—putting a pretty face on it all.
Once we had the basic premise of how to position ourselves in the market, we had to start adding the face and the voice to it all. This meant getting the team together to brainstorm taglines and promotional campaigns, as well as having our designers brainstorm on logo concepts. We knew we wanted to be positioned as a full-service, small town creative agency. Making things look friendly, hand-made and giving it all a craftsman-like design that was accessible and showed creativity were all key directives.
After some great concepts from the design team and a few reviews, we finally had the logo settled. It turned out bold and strong, with a hint of vintage sign design and an instantly recognizable mark. It clearly shows how we have moved up to the next level and gave us the fuel we needed to push to the next tasks at hand.
Learning Our Voice
Next up was figuring out what we wanted to say and how we wanted to say it. It seemed as though our main selling points were our small-town hospitality, our one-stop-shop structure and our ability to listen to our clients. From this, the “What if your creative agency really listened to what you had to say?” teaser campaign was born. The copy tone was friendly, down-to-earth and helped to differentiate us from our larger, more metropolitan competition, who oftentimes don’t give their clients any credit for having great ideas. The campaign was so successful that an attendee to our First Friday open house—who happened to be a marketing exec at a ginormous local high-tech company—approached me and said, “I wish my agency would listen to what I have to say.”
While the teaser campaign has served us well, we felt that the forthcoming launch of our new web site and marketing materials warranted an updated campaingn which will be revealed with the launch of the web site.
Bringing It All Together
Now that we’ve had a few months to live with our logo and establish our brand, we are working hard to launch our new web site, which is scheduled to go live on Christmas day. We’re offering a sneak peek here, but the gist of it is that it is going to have a hand-crafted feel, invoking craftsmanship, creativity and a true sense of the quality and style of work we do every day. So, please, do come back on Christmas Day, 2007 to see what we have to reveal. We look forward to a new year full of adventure and great new work, and we welcome you to become a part of the extended Workshed family.